Privacy Policy
Last updated October 29, 2026. This policy explains what information we handle when you visit this website or call us.
Who We Are
This website is operated by Acton Water Damage Pros, 35 Nagog Park, Acton, MA 01720. You can reach us at (978) 252-8637 or [email protected]. This policy applies to this website and to calls made to the number listed here.
Information We Collect
This website does not have forms, accounts or comment sections, and we do not ask you to enter personal information on it. The information we handle comes mainly from phone calls and email you send us.
- Information you give us on a call or by email, such as your name, phone number, address, the nature of the water or mold problem and your insurer's name if you choose to share it.
- Call details, such as the time of a call, the caller's phone number and, when calls are recorded, the recording.
- Basic technical data that web servers and hosting providers collect automatically, such as IP address, browser type, pages visited and the time of the visit.
Call Recording
Calls to our line may be recorded for quality and training purposes. If you do not want your call recorded, tell the person who answers at the start of the call, or email us instead.
How We Use Information
- To respond to your request, understand the water or mold problem and arrange service.
- To explain scope and price, and to follow up on work we perform.
- To keep records of work, which may be shared with your insurer if you ask us to.
- To improve the quality of our service and train our staff.
- To keep the website secure and working properly.
- To meet legal and accounting requirements.
Sharing Information
We do not sell your personal information. We may share it with people who help us do the work, such as crews, subcontractors and service providers who handle telephone and hosting services, and with your insurer when you ask us to. We may also disclose information when the law requires it or to protect the safety of people or property.
Cookies And Analytics
This website does not set advertising cookies of its own. Our hosting provider may keep standard server logs. If we add analytics tools in the future, we will update this policy to say so. Google Maps embeds on some pages are provided by Google and are subject to Google's own privacy practices.
How Long We Keep Information
We keep job records and call recordings for as long as we need them for the purposes described above and to meet legal, tax and insurance requirements. After that, we delete or anonymize them.
Your Choices
You can ask us what information we hold about you, ask us to correct it or ask us to delete it, subject to legal and record-keeping duties. Email [email protected] with your request. We may need to confirm your identity before acting on it.
Security
We take reasonable steps to protect the information we hold, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children
This website is intended for adults who own or manage property. We do not knowingly collect information from children.
Changes To This Policy
We may update this policy from time to time. The date at the top shows when it was last changed. Continued use of the website after a change means you accept the updated policy.
Contact
Questions about this policy can be sent to [email protected] or by mail to 35 Nagog Park, Acton, MA 01720. See also our terms of use.